Return Policy

Binrays provides a 30-day return period. You may send items back to our return facility to request a refund within 30 calendar days upon receipt of your parcel. Any consignments arriving after this timeframe will be sent back to the sender at the customer’s cost.

All goods must be returned in complete original condition. This includes original packaging, separate plastic pouches, matching accessories and intact product tags. All returned jewellery must remain unworn, undamaged and free of scratches or wear marks to qualify for a refund. Each piece should be packed inside its individual original plastic pouch. Avoid placing multiple items within one pouch, as friction may cause surface abrasion. Every returned product will undergo thorough inspection after arrival. We reserve the right to decline returns that fail to satisfy these requirements.

If you purchase Binrays jewellery via third-party retail partners, please check the retailer’s own terms. Binrays cannot process returns or assume liability for items bought from external resellers.

You may reach our support team at [email protected] for any return-related assistance. Kindly include your order number within your message to speed up processing. Our support hours are 15:00 – 23:00 CST.

Return Costs

 

 

 

Binrays generally does not offer exchange services. Exceptions apply solely to defective products or cases where incorrect items were dispatched. If you wish to switch to a different size or alternative design, you will need to complete a return for your existing order and place a new purchase separately.

If you reside within a European Union member state, you hold a statutory legal right to cancel your purchase contract within 14 days after receiving your goods under EU consumer legislation. This formal right operates similarly to a standard return, subject to additional requirements listed below.

Conditions to exercise this withdrawal right: • Your residential address is located in an EU member country • Your parcel was delivered less than 14 calendar days ago

The withdrawal right does NOT apply to: • Custom, engraved or bespoke jewellery made according to your personal specifications • Orders delivered beyond the 14-day statutory timeframe (items may still be eligible under our wider 30-day return policy)

To receive a full refund under EU withdrawal rules, goods must be returned in their original received condition. Under EU law, you are permitted to inspect and try on jewellery as you would in a physical boutique. However, you may be accountable for any reduction in product value caused by wear, scratches or damage.

Your cancellation options depend on whether goods have left our warehouse: • If shipping confirmation has not yet been issued: Contact our support team promptly at [email protected] for guidance. • If you have already received shipping confirmation: Delivery cannot be stopped once dispatch commences. You may collect the parcel and submit a return request following our policy terms.

Send an email to [email protected] for order cancellation enquiries, and include your order number for faster replies. Support working hours: 15:00 to 23:00 CST.

Please keep your shipping receipt and tracking ID. These act as delivery proof and allow you to monitor the transit status of your returned parcel.

All returned merchandise will be fully inspected upon arrival at our facility. We maintain the authority to reject returns that do not comply with our standards. Binrays issues full refunds only for items sent back in the exact condition they were delivered. Partial deductions may apply if goods arrive with wear, damage or missing components after inspection.

If the return is required due to manufacturing defects or our shipping error (wrong item dispatched), we will refund your full payment, including the original outbound delivery charges.

Custom-made jewellery and solid gold items are non-refundable and cannot be returned.

All return conditions stated above apply equally to promotional orders and discounted merchandise. Sale products are not governed by separate return rules.