General Questions

Our professional support team is ready to assist you with any concerns. Whether you have questions regarding existing orders, styling recommendations or gift inspiration, do not hesitate to get in touch.

How to reach the Binrays support team?

Our Binrays support team provides English customer service within 24 working hours, Monday to Friday, 9 AM – 5 PM CST. Longer reply times may occur during weekends and official holidays.

You can send enquiries to [email protected], or submit requests via the help desk widget located on the right side of the page.

How to stay updated on Binrays latest news?

Subscribe to our newsletter through our official online store to receive timely updates.

You can also follow our Instagram and Facebook accounts @binrays.studio to view daily updates. 

How can I cancel my Binrays newsletter subscription?

Each newsletter email we send includes an unsubscribe link. Simply click the link and follow the prompts to finish the cancellation procedure.

Are there exclusive promotions or online-only collections?

Sign up for our newsletter to be the first to know about ongoing promotions and the launch of our online exclusive products.

Which destinations do you deliver to?

Check the main menu to view all supported regions, where you can also adjust language and currency preferences.

If your country is not shown on the list, contact our staff, and we will verify delivery possibilities for your location.

What is the cutoff date for holiday delivery guarantee?

To ensure your parcel arrives before holiday celebrations, we recommend completing your purchase by December 16. Every order qualifies for complimentary worldwide shipping.

Does insurance cover my shipped parcel?

All items are protected by transit insurance against theft and accidental damage during shipment from the Binrays warehouse to your delivery address. Insurance coverage becomes invalid once the package is delivered and signed for at the designated address.